If you need to cancel, substitute a participant or change a training date, contact ICTR as early as possible. Include the participant name, programme, cohort and application or invoice reference.
Refund, credit, substitution and rescheduling decisions depend on the terms confirmed for your specific cohort or corporate agreement. This page does not promise an automatic refund or invent a universal fee. Staff record authorized decisions and financial corrections in the portal.
If ICTR changes a confirmed session, affected participants receive a notification using their registered contact details.